PREPARATION FOR POWDER COATING – It is critical that all items are disassembled prior to arrival at PowderTech. PowderTech does not disassemble and/or reassemble customer parts for coating. To prevent premature failure, it is critical that scales and oxides are removed prior to coating.
UNKNOWN CONDITIONS – Quoted prices cover only PowderTech’s standard chemical pretreatment process unless otherwise noted. Excessively soiled parts may require additional treatment to prepare the parts for processing and will result in additional expense. Hand sanding, washing multiple times, and applying more than one coat will result in additional cost. PowderTech is not responsible for defects caused from parts that hold water which can boil out during the cure process. PowderTech is not responsible for defects caused from hidden oils, greases, adhesives, or other substances which can flow from recesses, holes, overlaps, pockets, etc. during the cure process. Castings and similar parts have a tendency to outgas during the cure process. PowderTech assumes no responsibility for bubbles due to outgassing caused by substrate characteristics. Metal shavings can cause catastrophic damage to our pre-treatment equipment. Parts containg metal shavings may be rejected upon delivery, or be subjected to additional fees for pre-cleaining.
PowderTech assumes no responsibility for the condition of material delivered or any condition which may be uncovered during processing including but not limited to nicks, cracks, pits, broken welds, broken joints, holes, or rust.
PRICING AND QUOTATIONS – All PowderTech quoted prices are subject to change without notice. Prices cannot be confirmed until parts have been delivered to PowderTech and processed.
MINIMUM CHARGE – PowderTech has a $300 minimum charge per color on custom orders. It is recommended that you group pieces of the same color together in order to avoid additional setup charges.
RUSH ORDERS – PowderTech does offer expedited services for an additional charge when scheduling allows.
RETURNS AND REPAIRS – All items shall be inspected upon pickup or delivery. Any damage should be noted on the packing slip report or delivery receipt. In order to be valid, claims must be received in writing by PowderTech within 30 calendar days of pickup or delivery. Purchasers must contact PowderTech and complete the RMA (Return Merchandise Authorization) request form to process a claim and to receive a RMA number. No returns will be processed without the RMA number. All incoming packaging and paperwork must reference the RMA number.
WAREHOUSING AND STORAGE - Items will be stored at no charge for a maximum of 5 business days from the date of project completion and notification. Beginning the 5th business day, a fee equal to 2% of the original order total may be charged per business day.